Terms and Conditions

Booking Terms and Conditions:

Booking Terms - Our payment terms are $300NZ non-refundable deposit per person for multi day walks (or $150NZ non-refundable deposit for one day guided walks) due upon booking confirmation with final payment for your trip due 40 days prior to the date of departure.  If bookings are made inside 40 days, full payment would be required at time of booking.

Cancellation Policy - If a cancellation is made within one month but outside of fourteen days from your departure, there is a 50% refund applicable minus the non-refundable deposit. Once within fourteen days of your departure date, the cancellation fee is 100%.

Amendments - If required, we are happy to amend your trip departure date, however, please keep in mind that an administration fee of $50 per person will be charged for any change made to a reservation after the booking has been confirmed and this is only applicable to changes made 30 days or more prior to your departure date. This is also only relevant to date changes for bookings on the same track as the original booking.

Covid-19 - If you are unable to travel due to the Government placed travel restrictions or border closure, we will transfer your booking to a future date within the next 12 months for no penalty or transfer fee, subject to availability at the time of booking.  Any difference in package pricing will need to be met. Alternatively, our standard cancellation policy above applies.

Changes to Terms and Conditions - The Operator reserves the right to change these Terms and Conditions at any time without notifying customers. Any future bookings you may make will be made subject to the Terms and Conditions which apply at the time a booking is made and you are advised to read all the Terms and Conditions carefully on each occasion prior to making a booking.

We do recommend that all our clients have personal travel insurance.

All prices quoted on our website are in NZ$.  Please allow 24-48 hours for confirmation for the trip to come through. Upon confirmation, we will process your $300 per person non-refundable deposit - the name that will appear on your statement will be New Zealand Walks (Walking Holidays New Zealand Ltd, Picton, Marlborough, New Zealand). Please note there will be a 2.9% surcharge added for credit card payments and international bank transfers will incur an additional charge.

Walking Holidays New Zealand Ltd (trading as New Zealand Walks) have taken every care to ensure you have an outstanding New Zealand walking experience. Bookings are all done in good faith and our refund policy is as detailed above. In the event of a cancellation through an event outside of the control of Walking Holidays New Zealand Ltd affecting your walk we will offer you an alternative option where at all possible. Any extra costs to relocate you to another walk will be your responsibility but we will transfer, where possible, your bookings and pre-payments to other providers and seek to minimize any inconvenience and extra expenses within our control.